Key Responsibilities Customer Interaction:

Manages daily customer inquiries and concerns, including responding to issues as they occur, filling out paperwork, and entering and confirming orders for assigned accounts.

Order and Account Management:

Handles the end-to-end process for house accounts, including triaging quote requests, entering RFQs into the CRM, and handing off to the product launch team.

Inside Sales:

Works with Outside Sales partner as needed to support our growth initiatives and handle tactical work for large volume programs

Internal Communication:

Communicates with customers about known delays or issues and serves as a bridge between them and internal departments like Finance, Supply Chain, and Shipping .

Operational Support:

Assists with shipping and receiving tasks on a rotational basis to gain a holistic view of the customer order lifecycle.

Problem-Solving:

Identifies and documents recurring customer issues to support process improvement initiatives.

Education and Experience:

High School Diploma or equivalent required. Bachelor's Degree preferred. ERP Systems experience is a plus

Job Knowledge, Skills and Abilities:

The ideal candidate is a proactive and detail-oriented individual with strong communication skills and a desire to learn. This person should be able to manage a high volume of tasks efficiently and work collaboratively with various internal teams and be comfortable in face to face meetings with customers. A strong sense of ownership and excellent organizational skills are essential for success in this role. Clear, concise communicator Concierge level customer service Microsoft Office Experience required. Detail oriented and good communications skills required. Customer service mentality Results oriented Bilingual in English and Spanish a plus

Supervisory Responsibilities:

No Physical Demands:

Light to moderate physical effort required on a constant basis.

Personal Protective Equipment:

Protective equipment not required but available for nuisance dust.

Work Schedule:

Normal Schedule - 8 am to 5 pm; Monday through Friday; May vary with business needs.

Work Environment:

Work performed in a plant/production environment. Contains any number of elements including but not limited to fiberglass/insulation material, dust, fumes, and noise. Must be able to work as part of a team or independently with limited supervision.

Pay:

From $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Application Question(s): Please list your salary expectations

Education:

Bachelor's (Required) Ability to

Commute:

Northglenn, CO 80233 (Required)

Work Location:

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