Bilingual Allstate CSR (Licensed P&C)

Bilingual Allstate CSR (Licensed P&C) Tom's Insurance & Financial Services Inc Parker, CO Job Details Full-time $45,000 - $65,000 a year 5 days ago Benefits Health insurance Dental insurance Paid time off Opportunities for advancement Retirement plan Qualifications Spanish Customer retention Phone communication English Mid-level Property & Casualty License Cross-selling Property casualty insurance Communication skills Client interaction via phone calls Full Job Description Job Overview Are you a detail-oriented, bilingual professional (Spanish/English) with experience in personal lines insurance ? Do you thrive in a fast-paced environment where you're the go-to person for helping customers every day? The Wohrley Allstate Agency is growing and looking for a P&C Licensed Customer Service Representative who is passionate about delivering world-class service, handling high call volume, and creating exceptional client experiences. This is more than a service role—it's a long-term career opportunity with a respected agency that values professionalism, growth, and excellence. What You'll Do As the first point of contact for our clients, you will: Handle a high volume of inbound calls and in-office customer interactions Assist clients with policy changes, billing questions, and coverage reviews Provide accurate, efficient, and friendly service on every interaction Support the sales team by identifying opportunities to cross-sell and retain business Manage multiple tasks and customers throughout the day with speed and precision Ensure every client receives a professional, positive experience What We're Looking For We are specifically seeking candidates with: Fluency in both Spanish and English (required) Prior experience in personal lines insurance (strongly preferred) Active Property & Casualty License (required)

Additionally:

High attention to detail and accuracy Ability to thrive in a fast-paced, high-call-volume environment Strong communication and problem-solving skills A proactive mindset with a desire to go above and beyond for customers A long-term, career-focused attitude (not just a job) What We Offer Competitive base salary + bonus opportunities Health & Dental Insurance Paid Time Off (PTO) Retirement Plan Ongoing training and development Clear path for career growth within the agency Monday-Friday schedule (no evenings or weekends) Supportive, team-oriented environment

Compensation Salary Range:

$45,000 - $65,000+ (based on experience, plus bonus opportunities)  Why Join Us? At the Wohrley Allstate Agency, we believe customer service is the foundation of everything we do. We're looking for someone who takes pride in helping others, works with urgency and care, and wants to build a lasting career in insurance.

Salary Range:

$45,000.00 - $65,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Requirements Property & Casualty License (required)

Bilingual:

Spanish & English (required) Ability to commute to Parker, CO (in-person role) Responsibilities Handle a high volume of inbound calls and in-office customer interactions Assist clients with policy changes, billing questions, and coverage reviews Provide accurate, efficient, and friendly service on every interaction Support the sales team by identifying opportunities to cross-sell and retain business Manage multiple tasks and customers throughout the day with speed and precision Ensure every client receives a professional, positive experience About Us I have been an Allstate agent since 2012, and I enjoy it because I simply love working with people. It is so rewarding to meet customers face-to-face instead of just being at the receiving end of an 800 number. My agency strives to be friendly and informative, and it is my goal to help customers protect themselves from the everyday risks they may face.