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AR
Auto Repairs Unlimited LLC
Repair Shop Service Writer / Bookkeeper
Entry-Level JobVerifiedNo experience needed
Career Insights for Automotive Customer Service Representative
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Based on Connecticut data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$61,205 / year median in Connecticut
+12% projected growth
Job Description
Repair Shop Service Writer / Bookkeeper Auto Repairs Unlimited LLC Ansonia, CT Job Details Full-time $18 - $25 an hour 14 hours ago Benefits Paid time off Qualifications Customer communication Writing skills Upselling Attention to detail QuickBooks Dealership experience Full Job Description Overview We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will be responsible for providing exceptional customer service while managing the workflow of automotive repairs and services. This role requires strong communication skills and a solid understanding of automotive systems, ensuring that customers receive accurate information regarding their vehicle's needs. Duties Greet customers promptly and professionally, addressing their service needs and inquiries. Accurately document customer concerns and vehicle issues to facilitate effective communication with technicians. Prepare detailed service estimates, including parts and labor costs, while effectively upselling additional services when appropriate. Coordinate with technicians to ensure timely completion of repairs and services. Maintain organized records of customer interactions, service orders, and follow-ups. Provide updates to customers on the status of their vehicles throughout the service process. Handle customer complaints and concerns with professionalism and empathy, striving for resolution and satisfaction. Stay informed about automotive technologies, repair techniques, and industry trends to provide knowledgeable assistance. Qualifications Proven experience in automotive service writing or a related field is preferred. Strong customer service skills with a focus on building lasting relationships. Excellent communication skills, both verbal and written, with a keen attention to detail. Proficient in using computer systems for order processing and record keeping. Previous experience in a dealership environment is a plus but not required. Experience with Mitchel 1 and/or Quickbooks a Plus Join our team as a Service Writer where your expertise in automotive service will contribute to delivering top-notch customer experiences!