CUSTOMER SERVICE REPRESENTATIVE

(CSR) Spotless Chimney Sweeping & Solutions is hiring a friendly, organized, and dependable Customer Service Representative for our Berlin, Connecticut office. You will be one of the first voices customers hear and a central connection between homeowners, technicians, installers, inspectors, and the office team. This role is ideal for someone who enjoys helping people, solving problems, keeping a busy schedule organized, and creating an excellent customer experience from the first phone call through job completion.

ABOUT SPOTLESS CHIMNEY

We are a growing Connecticut home-service company committed to professional communication, honest recommendations, quality workmanship, and doing the job correctly. We are building a team where talented people can develop real skills, take on greater responsibility, and grow a lasting career.

WHAT YOU'LL DO

Answer inbound phone calls, texts, and emails with professionalism, patience, and empathy Make outbound calls for appointment confirmations, follow-ups, and customer care Listen carefully, gather accurate information, and help customers understand the next step Book, reschedule, and confirm service, inspection, repair, and installation appointments Manage technician and installation calendars using ServiceTitan Coordinate schedules with field technicians, inspectors, installers, sales staff, and office leadership Communicate arrival windows, appointment changes, preparation instructions, and job updates Enter complete customer notes, property details, photos, and appointment information into the CRM Follow up on unscheduled work, estimates, open customer requests, and pending appointments Help convert legitimate customer inquiries into properly scheduled appointments without high-pressure tactics Prepare and submit permit applications, track approvals, and follow up with local departments Maintain organized digital records and complete general administrative tasks Escalate safety concerns, complaints, scheduling conflicts, and urgent issues to the correct team member Help keep each day's schedule productive while protecting the customer experience

WHAT WE'RE LOOKING FOR

Customer service, call-center, dispatch, scheduling, receptionist, office administration, or home-service experience preferred A warm, confident, and professional phone presence Strong listening, written communication, and problem-solving skills Highly organized and able to manage multiple conversations and priorities Accurate data entry and attention to detail Comfortable learning new software and working across phone, text, email, and CRM systems ServiceTitan experience is a strong plus, but training is available Able to remain calm, helpful, and solution-focused during busy periods Reliable, punctual, accountable, and comfortable working as part of a team Motivated to learn the business and grow into greater responsibility Prior home-service, dispatch, permit-coordination, or construction-office experience is a plus PAY $18.00-$22.50 per hour, based on relevant customer-service, scheduling, dispatch, ServiceTitan, and home-service experience.

SCHEDULE

In-person position in Berlin, Connecticut Full-time preferred; part-time may be considered for the right candidate Some evening availability until approximately 6:30-7:00 PM may be needed Occasional weekend coverage may be required during the busy season

WHAT WE OFFER

Paid training and support Health, dental, and vision insurance IRA retirement plan Gym membership benefits Career-path and promotion opportunities Opportunity to become highly skilled in ServiceTitan and home-service operations A supportive, team-oriented work environment A growing company where your work directly affects customers and field-team success If you take pride in helping customers, enjoy keeping people and schedules organized, and want to build a career with a growing professional company, apply today.

Job Types:

Full-time, Part-time Pay:

$18.00 - $22.50 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How would you triage an incoming customer call, and why is that important? Is your schedule flexible, and are you able to work overtime when needed? How long were you with your most recent employer, and why did you leave? What makes you great with customers, and what sets you apart from other candidates?

Work Location:

In person