Technical Support Representative

POWR2 - 3.4

Bethel, CT Job Details Full-time $60,000 - $65,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Professional development assistance Referral program Retirement plan Qualifications Computer operation Customer communication Teamwork Computer Science Computer literacy Manufacturing facility experience Organizational skills Manufacturing HubSpot Technical Proficiency Full Job Description Position Summary POWR2 is a rapidly expanding designer and manufacturer of innovative energy storage solutions. We are seeking a motivated and customer-focused Technical Support Representative to join our team. This position supports the business in all customer service functions, including customer support, service, and training, and serves as a first point of contact for technical and diagnostic support on

POWR2 POWERBANK

units. The ideal candidate is technically minded, practical, highly organized, and comfortable working both independently and as part of a fast-paced team. This role offers the opportunity to grow with the company as the world increasingly adopts sustainable energy solutions. Key Responsibilities Receive incoming calls from consumers, dealers, distributors, and service technicians and provide diagnostic support on POWR2 units. Accept and handle technical and diagnostic calls, and process emails and requests to set up new service. Escalate calls as needed to the Field Service Technician or Engineering for more in-depth technical and diagnostic assistance. Respond promptly and professionally to customer and field technician emails. Communicate with clients regarding approvals, diagnostic results, and shipping inquiries. Document support activities on warranty service calls in HubSpot. Complete status updates on service call completion. Identify and report common issues from service partners for escalation. Perform other duties or assignments as directed by the Technical Support Manager. Qualifications & Requirements Minimum of 2 years of customer service experience . Prior experience in manufacturing operations or technical support required. Bachelor's or graduate degree preferred in business, information systems, engineering, or computer science, OR 3+ years of relevant experience in a similar hands-on role, ideally with a manufacturing company. Basic understanding of electricity and electrical systems preferred. Strong technical problem-solving skills with a technical and practical mindset. Strong leadership skills. High level of computer literacy and ability to learn new software platforms, including HubSpot. Excellent customer service and communication skills. Strong organizational skills and attention to detail. Ability to work independently while also collaborating effectively with a team. Ability and willingness to travel as needed. Growth Opportunities POWR2 believes in developing talent from within. This position provides exposure to multiple areas of the organization and may provide future growth opportunities in areas such as: Service and Technical Support Leadership Field Service and Commissioning Quality Management Customer Success and Account Management Engineering and Product Design Culture Fit We are looking for someone who brings a can-do attitude and thrives in a dynamic, fast-paced environment. At POWR2, we value people who are passionate about our customers, take ownership of their work, support their teammates, continuously look for ways to improve, and celebrate each other's successes. Our Culture We believe in creating a rewarding work experience built on mutual trust, loyalty, teamwork, and respect . We believe everyone should have the opportunity to be successful and have their voice heard while taking responsibility for their work with honesty, transparency, and accountability. We believe in getting better every day , bringing measurable value to our customers, and continuing to build a world-class company. Most importantly, we believe in what we do because our products and technology contribute to a cleaner, more efficient, and more sustainable energy future.

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

In person