Customer Service Rep

•Senior Tailored Management

•3.6 Bloomfield, CT Job Details Contract $20 an hour 1 day ago Benefits Dental insurance Vision insurance Qualifications ADA accessibility regulations FMLA Customer service Leave management High school diploma or GED Disability rights laws

Full Job Description Job Title:

TAM Case Specialist

•

Hybrid Location:

1300 Hall Boulevard Client Bloomfield, CT 06002

Pay Rate :

$20/hour (W2, Paid Weekly) Start date: 10/02/2026

Contract Length:

6 months (Extension possible based on performance, attendance, and business needs)

Benefits :

Paid weekly, health, dental + vision insurance available! Key Responsibilities Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements. Establish

FMLA/ADA

workflow procedures and evaluate against appropriate leave plans and make initial claim decisions. Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists. Required Qualifications High school diploma One year of experience in Absence Management Claims Experience and strong customer satisfaction focus and attention to detail. A strong understanding of the ADA/AMS process and background as to what's required Strong customer service skills are a must Preferred Qualifications Bachelor's degree Three to five years of

FMLA/ADA

claims knowledge of process and procedures. #TMCA