Customer Service Associate

Customer Service Associate Cheshire, CT Job Details Full-time $17 - $21 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Qualifications Live chat Record keeping Multilingual Sales Phone communication Client services Staff training Data entry Customer support Typing Productivity software Training & development Communication skills Entry level Client interaction via phone calls Full Job Description Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. You will utilize your communication skills to analyze customer needs, resolve issues, and ensure a positive experience. The ideal candidate should be comfortable with outbound calling and possess strong client service skills. Duties Provide outstanding customer support through various channels, including phone, email, and chat. Analyze customer inquiries and provide accurate information regarding products and services. Communicate effectively with clients to understand their needs and resolve any issues promptly. Conduct outbound calling to follow up on customer inquiries or provide additional information. Maintain detailed records of customer interactions in our office system. Collaborate with team members to enhance client services and improve overall customer satisfaction. Assist in training new team members on best practices for customer engagement. Requirements Proven experience in a customer service or sales role is preferred. Strong communication skills, both verbal and written. Ability to analyze situations and provide effective solutions. Multilingual abilities are a plus, enhancing communication with diverse clients. Proficient in using office software and computerized systems for record keeping. Excellent typing skills for efficient data entry and documentation. A positive attitude with a strong commitment to client satisfaction. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about providing exceptional customer service and thrive in a dynamic setting, we encourage you to apply for this exciting opportunity!

Job Type:

Full-time Pay:

$17.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person