Senior Member Experience Consultant - Middletown Branch

Senior Member Experience Consultant - Middletown Branch at Dutch Point Credit Union Senior Member Experience Consultant - Middletown Branch at Dutch Point Credit Union in Cromwell, Connecticut Posted in 5 days ago.

Type:

full-time

Job Description:

We're looking for a Senior Member Experience Consultant to help lead service excellence in our Middletown branch. Step Up Your Purpose. Lead with Impact. Are you ready to elevate member service to the next level-and mentor others to do the same? Dutch Point Credit Union is looking for a Senior Member Experience Consultant (SR. MXC) to play a key role in shaping how we serve our members-through expert guidance, empathetic support, and a leadership mindset. This role will support our Wethersfield branch location-offering you variety in your work, growth in your career, and the chance to make meaningful connections at every point. Why This Role Matters Leadership in Action You won't just serve members-you'll guide others in how to serve them better.

You'll:

Resolve complex member situations with confidence and care. Provide expert advice across a range of financial needs-from loans to long-term goals. Mentor and uplift other team members, sharing knowledge and best practices. Financial Empowerment, Elevated You're not here to sell-you're here to support.

This role is about:

Delivering personalized guidance that empowers members to take charge of their financial lives. Offering real-world tools and education-like budget coaching and savings strategies-to build financial wellness. Innovation Meets Heart You'll collaborate across departments to improve how we serve and connect, from the branch to the digital space.

Expect to:

Champion continuous improvement in processes and service delivery. Help shape experiences that feel personal, seamless, and consistently excellent. Growth and Meaningful Work In this branch-based role, you'll build strong relationships with your team and members while developing a deep understanding of the community's needs-strengthening your skills and making a real impact every day. What You Bring At least 3 years in a member services or financial consulting role. Experience resolving complex issues and supporting team performance. FiCEP/CCUFC certification (or willingness to complete within 6 months). A passion for service, a drive to mentor, and a commitment to financial wellness. What We Offer A supportive, growth-focused environment rooted in trust and community. Full benefits including Health/Dental/Vision, matching 401K, paid time off, and more. Free parking and a collaborative culture that celebrates success and innovation. Be the point where service meets leadership. Apply today and join a credit union where your expertise creates impact-every day, at every location.