Process Management:

Provide second level support for inbound homeowner service items for their area of coverage Manage, triage, and resolve inbound requests leveraging homeowner-submitted artifacts and/or virtual home care sessions Triage and distribute inbound requests requiring further diagnosis to onsite Construction Manager or Customer Care Representative Manage work orders, schedule homeowner/trade workday, and issue purchase order payments for their responsible service items

Customer Experience:

Responsible for customer satisfaction metrics related to homeowners served through virtual home care Maintain comprehensive knowledge of construction methods and state warranty specifications for coverage area(s) and Toll Brothers' Limited Warranty guidelines

Reporting & Continuous Improvement:

Surface and support continuous improvement through reporting, investigating, and problem-solving for the regional Customer Care team All other duties as assigned Qualifications Does this describe you? Excellent customer service, verbal and written communication skills Good working knowledge of homebuilding methods Ability to interact positively with others while having a sense of urgency and assertiveness Ability to exercise good time management and organizational skills Self-directed in the ability to plan, and prioritize service requests for large coverage areas Technical savviness Do you have these qualifications?

Essential:

High school diploma or equivalent 3+ years customer service 2+ years experience construction/maintenance experience

Preferred:

College degree Experience working in the hospitality industry The salary for this position is $28.00-$37.14 per hour. We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more! Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!

APPLY ONLINE TODAY!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. 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