Customer Care Representative

Customer Care Representative Eppendorf - 3.3 Enfield, CT Job Details Full-time $22 - $24 an hour 1 day ago Benefits Tuition reimbursement Qualifications Record keeping Customer relationship building Customer returns handling ERP systems Mid-level Key Performance Indicators Continuous improvement Data entry CRM system proficiency Productivity software Order entry Bachelor of Arts Client interaction via phone calls Full Job Description Your challenges Process and manage customer orders end-to-end (entry, confirmation, shipping updates, backorders) across multiple channels and ERP systems. Serve as the primary point of contact for customers, delivering responsive, professional support via phone, email, and other channels. Build and maintain strong customer relationships, handling difficult conversations with empathy and ensuring issues are fully resolved. Investigate and resolve order, shipment, product, and billing issues in coordination with Logistics, Technical Support, Quality, and Finance. Manage returns, credits, and replacements (RMAs) in line with company policies, documenting all resolutions and follow-up actions. Provide general product information, documentation, and lead times, and route technical inquiries or special requests to internal experts. Maintain accurate records in CRM, manage and close service cases within SLAs, and adhere to SOPs, service standards, and compliance requirements. Contribute to continuous improvement by tracking KPIs, identifying recurring issues, sharing customer insights, and supporting process and system enhancements. Your expertise Bachelor's degree (B.A.) from a four-year college or university preferred; and one to two years' related experience and/or training; or equivalent combination of education and experience. Ability to read, analyze, and interpret common scientific and technical journals, business periodicals, and government regulations. Experience and familiarity with Microsoft Office Your benefits at Eppendorf Compensation - $22 - $24/hr. Annual bonus structure Competitive total rewards package including health, financial, and education benefits Personal and professional growth opportunities