This will primarily be a Sat-Sun youth theatre showtime position 10AM

• 3PM Saturdays and 1PM
• 7PM Sundays , with some potential weekday 5PM
• 10PM shifts.

Responsibilities:

Box Office Operations:

Utilize event ticketing software to assist patrons with ticket purchases. Assist customers in navigating the website for self-ticket purchases, guiding them on the process, and resolving any issues. Perform daily reconciliation of box office income. Update patron information as necessary. Manage and hold a key for opening and closing the box office. Educate patrons about the benefits of membership, providing insight into our non-profit mission. Encourage patrons to become members, highlighting the positive impacts on the organization and its mission. Manage customer entry including ticket scanning, ushering, coat check as assigned Handle unexpected tasks as assigned

Customer Inquiry Handling and Routing:

Field open-ended customer calls, emails, and inquiries, providing assistance and information as needed. Understand various departments and their contacts within Fairfield Theatre Company. Route customer inquiries to the appropriate departments for efficient problem resolution and communication.

Technical Proficiency and Requirements:

Demonstrate proficiency in typing and utilizing keyboard shortcuts. Ability to use a mouse or other pointing device. Proficient in Google Workspace (Docs, Sheets) or Microsoft Office (Word, Excel) for organizational tasks. Demonstrate familiarity and comfortability using Windows. Strong communication, phone, and customer service skills. Exceptional attention to detail. Competency in problem-solving and the ability to work autonomously. Previous experience in customer service, retail, or online sales is welcomed. Willingness to tackle unexpected tasks. Enthusiasm and interest in working in the non-profit arts sector. Ability to work collaboratively as part of a team.

Compensation:

This is an entry level hourly position Pay will be $16.50/hr+ adjustment based on experience If you meet these qualifications and are passionate about contributing to the success of a non-profit organization dedicated to connecting and enriching our community through the transforming power of the arts, we invite you to apply. Applications will be accepted until the position is filled. Fairfield Theatre Company is an equal opportunity employer.

Pay:

From $16.50 per hour Expected hours: 8.0

• 15.

0 per week

Benefits:

Flexible schedule

Work Location:

In person