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Gene Langan Volkswagen

Service Advisor

Pay: $50,000–$90,000/yr

Posted: 2 weeks ago

Location: Glastonbury, CT (Onsite)

Last Updated: 6 days ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Automotive Customer Service Representative

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Based on Connecticut data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$61,205 / year median in Connecticut

+12% projected growth

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Job Description

Service Advisor Gene Langan Volkswagen Glastonbury, CT Job Details Full-time $50,000 - $90,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Service writing Sales Auto service management High school diploma or GED Quality issues Customer relationship management Customer satisfaction improvement Quality control experience within automotive industry Full Job Description Langan Volkswagen is looking for is looking for a talented Service Advisor to continue our growth and provide our customers with exceptional service. Build your career and develop your professional experience with our team. The ideal candidate will flourish in a fast-paced and professional workplace.

RESPONSIBILITIES

Meet with customers and determine their needs for repair and/or service of their vehicle issues Increase customer satisfaction by building customer relations. Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations. Monitor the progress of each vehicle throughout the day, and updating customers frequently Increase profitability by maximizing sales & execute retail promotions. Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times. Oversee and participate in quality control. Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS

High School Diploma or equivalent. Accredited training in service advisor skills, customer satisfaction and quality control. Automotive service advisor experience. Ability to concentrate and accomplish tasks despite interruptions.

WHAT WE OFFER

Highly productive shop Professional work environment Medical and Dental insurance 401K Paid vacation

Job Type:

Full-time Pay:

$50,000.00 - $90,000.00 per year

Benefits:

Health insurance Paid time off

Shift:

10 hour shift

Work Days:

Monday to

Friday Work Location:

In person