A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Client Care Advisor. If you have Home Care or sales experience, excellent communication skills, and a passion for improving the lives of aging adults, this may be the perfect opportunity for you!
Position Overview:
As a Client Care Advisor, you will oversee quality assurance and interact directly with clients and their families. You'll be responsible for managing multiple demands and ensuring client satisfaction while adapting to their evolving needs. This is a full-time role within a fast-paced, team-oriented environment, requiring proficient computer skills and the ability to learn new virtual platforms.
Primary Responsibilities:
Conduct quality assurance visits with clients and families. Address and resolve client concerns to ensure satisfaction. Introduce caregivers to clients and ensure proper training and support. Perform supervisory visits with caregivers to assess their skills and provide coaching or training as needed. Help grow business by identifying opportunities to modify service plans to best support ongoing needs of the Clients.
Minimum Requirements:
Current Drivers License and Auto Insurance Ability to work in a fast-paced environment and manage competing priorities. Strong communication skills, with a service and solution-oriented mindset. Proficient computer skills and the ability to learn new virtual platforms. Full Time, In-Person Salaried Position M-F 8:30a-4:30p To be considered for this position you MUST include a current resume
Preferred Qualifications:
Demonstrated ability to think critically, prioritize competing demands, and make sound decisions independently. Strong conflict resolution and problem-solving skills, with the ability to navigate difficult conversations professionally. Experience supervising, coaching, mentoring, or developing caregivers or healthcare staff. Proficient using multiple software platforms and technology in a fast-paced environment. Demonstrated initiative and a strong sense of ownership, with the ability to anticipate needs, identify solutions, and follow through with minimal supervision. Self-motivated, adaptable, and able to thrive in a collaborative team environment.
Compensation & Benefits:
Starting wage: $50-55k annual (depending on experience) Competitive salary Paid Time Off Health Benefits 401k with up to a 4% match Mileage reimbursement Why Home Instead? Home Instead has been providing quality home care for seniors since 1994 and operates over 1,500 franchise offices globally. Award-winning company, recognized by Newsweek, Entrepreneur, and J.D. Power for exceptional customer service and company culture. Apply today and take the first step toward a fulfilling career with a company dedicated to enhancing the lives of clients and their families!
Pay:
$50,000.00 - $55,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance
