Sr. Customer Service Representative

We are looking for a Senior Customer Service Representative to join our team in Hartford, Wisconsin. In this Contract to permanent position, you will play a pivotal role in managing customer service operations and ensuring seamless order processing. This role requires a proactive individual with strong organizational skills and a commitment to delivering exceptional service.

Responsibilities:

• Oversee customer service and order management tasks, ensuring timely and accurate processing.
• Utilize NetSuite CRM to track and manage customer orders, maintaining detailed records.
• Coordinate shipments with trucking companies, warehouses, and suppliers to ensure efficient delivery.
• Communicate with customers regarding order updates, delivery schedules, and product availability.
• Provide support for quoting and sales administration needs, particularly for industrial clients.
• Maintain accurate documentation related to orders, inventory management, and logistics.
• Assist in planning logistics and coordinating freight operations to optimize efficiency.
• Identify opportunities for workflow improvements and contribute to enhancing operational processes.
• Manage administrative functions, including office operations and coordination of documentation.