As a Guest Engagement Specialist at Great Wolf Lodge, you'll be at the center of our fun, family-focused resort experience. You warmly welcome guests, assist with check-in, attractions, and dining, and ensure every interaction is friendly, efficient, and safe. You'll answer questions, resolve concerns, and guide families through our water park, activities, and amenities. Working closely with a supportive, guest-obsessed team, you help maintain clean, safe spaces and follow all safety and service standards, creating memorable stays and encouraging guests to return. Training and growth opportunities are provided. Responsibilities Warmly welcome guests and provide friendly, efficient service throughout their stay Support front desk, attractions, and dining areas with check-ins, transactions, and guidance Handle guest questions, concerns, and complaints, escalating issues when needed Operate POS and reservation systems accurately, including cash and card handling Provide clear information on resort amenities, activities, and safety guidelines Monitor guest areas for cleanliness, safety, and comfort, reporting issues promptly Collaborate with team members to support peak periods and special events Follow all safety, security, and guest privacy procedures and standards Required Skills Customer service Point-of-sale (POS) operation Cash handling Reservation systems Conflict resolution Hospitality service standards Communication skills Time management Safety and emergency procedures Basic computer skills