Customer Service Representative - Global Vanderbilt Minerals - 4.0 Norwalk, CT Job Details Full-time $65,000 - $70,000 a year 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer communication Sales support Teamwork International corporation experience Account management Time management Office experience Full Job Description Job description

Company Description:

Vanderbilt Global Services, LLC is a shared services entity dedicated to delivering high-quality support solutions across R.T. Vanderbilt Holding Company, Inc. and its affiliates. The organization focuses on operational excellence, streamlined processes, and reliable service to enable business growth and long-term success. Team members contribute to centralized support functions that help affiliated companies operate more efficiently and effectively. Vanderbilt Global Services values collaboration, accountability, and continuous improvement in a global business environment.

Role Description:

The Customer Service Representative - Global is a full-time role based in Norwalk, CT and is responsible for providing responsive, professional support to internal and external stakeholders across multiple regions. This role has the obligation to handle customer inquiries, order processing, shipment coordination, and issue resolution. The ideal candidate is organized, detail-oriented, and an effective communicator who can work well with customers and cross-functional teams.

Key Responsibilities:

Process domestic and export customer orders and quotes through the IFS ERP system . Potential candidates must have international/global experience with working with various teams in all phases of the ordering/follow-up & resolution process. Communicate with customers regarding product availability, lead times, order status, and shipments. Coordinate bookings and shipments with freight forwarders , including ocean and air freight. Expedite delayed orders and work with Logistics and Warehouse teams to resolve issues. Support new customer onboarding and maintain accurate customer records. Manage assigned customer accounts and build strong customer relationships. Resolve customer concerns promptly and coordinate with internal departments as needed. Support Sales by obtaining customer forecasts and repeat orders. Monitor customer trends and communicate important information to management. Follow company policies, procedures, and customer service standards.

Qualifications:

2+ years of customer service or office experience preferred. Strong verbal and written communication skills. Excellent organizational, time-management, and problem-solving skills. Ability to manage multiple priorities with attention to detail. Experience with IFS, SAP, or another ERP system is a plus. Knowledge of domestic/international logistics, freight forwarding, or shipping is a plus. Ability to work effectively with customers and cross-functional teams. Professional, dependable, and customer focused.

Key Skills:

Customer Service | Order Processing | IFS/ERP | Export Orders | Logistics | Freight Forwarding | Shipping | Account Management | Order Management | Problem Solving | Communication | Sales Support Why Join Us? Join a collaborative team where you will play an important role in supporting customers, managing orders, and working with Sales, Logistics, and Warehouse teams to ensure excellent service and on-time delivery.

Pay:

$65,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have international/global experience in handling customer orders/complaints and resolution?

Work Location:

In person