Customer Service Representative

We are seeking a detail-oriented and customer-focused professional to support a 6-8 week project in customer account management, order coordination across assigned accounts. This role is responsible for ensuring exceptional customer service through timely communication, proactive problem-solving, and accurate management of customer and shipment information while maintaining strong relationships with both clients and internal sales teams.

Key Responsibilities:

• Manage customer inquiries and ensure all requests are handled within established service level agreements (SLAs)
• Maintain and update customer master data and CRM systems to ensure accuracy and organization
• Partner closely with Sales and Logistics teams to coordinate shipments, resolve delivery issues, and communicate updates proactively to customers
• Monitor inventory levels, stock rotation, shipment tracking, delays, payments, and other account-related activity to support smooth operations and customer satisfaction
• Optimize container loads and oversee tracking and tracing of overseas shipments from mills, warehouses, and ports of dispatch
• Create, organize, and maintain documentation related to operational processes, shipping requirements, compliance, and regulatory standards
• Identify process improvements, system enhancements, and digitalization opportunities to streamline workflows and improve operational efficiency
• Collaborate with internal teams to support overall business goals, team KPIs, and continuous improvement initiatives
• Assist with additional operational projects including inventory reconciliations, claims management, and reporting needs