Experienced Service BDC Agent

Experienced Service BDC Agent Riley Mazda Stamford, CT Job Details Full-time $36,000 - $56,000 a year 2 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Opportunities for advancement Qualifications Teamwork High school diploma or GED Customer support Multi-line phone systems Appointment scheduling Full Job Description Job Description Riley Mazda is seeking a motivated and professional Service BDC (Business Development Center) Agent to join our Service Department. This role is responsible for handling inbound and outbound customer communications, scheduling service appointments, and supporting customer satisfaction initiatives. The ideal candidate has strong communication skills, is comfortable on the phone, and thrives in a fast-paced, customer-focused environment. Automotive experience is a plus but not required—we will train the right candidate. Responsibilities Answer inbound service calls, emails, and text messages in a professional and timely manner Schedule, confirm, and follow up on service appointments Make outbound calls for appointment reminders, follow-ups, maintenance reminders, and missed appointments Accurately document all customer interactions in the CRM and dealership systems Communicate effectively with service advisors and management to set proper customer expectations Support customer satisfaction (CSI) and retention efforts Meet daily and monthly appointment and contact goals Maintain a positive, professional attitude and provide an excellent customer experience Qualifications High school diploma or equivalent required Previous customer service, call center, or automotive dealership experience required Strong phone, verbal, and written communication skills Comfortable using computers, CRM systems, and multi-line phone systems Ability to multitask and manage a high volume of customer interactions Reliable, punctual, and team-oriented Professional appearance and demeanor Must pass background check and drug screening Prior BDC or Service Advisor Experience a plus! What We Offer Competitive hourly pay with bonus opportunities Health, dental, and vision insurance 401(k) Paid time off and holidays Employee discounts on service and vehicle purchases Opportunities for advancement within the dealership Why Work With Us We are a customer-focused Mazda dealership that values professionalism, teamwork, and long-term career growth. This is an excellent opportunity to get your foot in the door with a reputable automotive organization and grow within the service department. Apply today to join a growing Mazda service team committed to excellence.

Pay:

$36,000.00 - $56,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Service Advisor or BDC:

1 year (Required) Shift availability: Day Shift (Required)

Work Location:

In person