Customer Service Associate - 18055 Waterbury - 4.2 Waterbury, CT Job Details Part-time $19.68 - $22.00 an hour 1 day ago Qualifications Computer operation Customer communication Workplace dispute resolution Medical scheduling High school diploma or GED Healthcare privacy protection Hospital scheduling management Computer skills Customer service problem-solving Hospital experience Full Job Description Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication, administrative and coordinative functions to fully support patient care activities.
Salary Range:
$19.68 - $22.00 per hour Performs reception and communication duties to ensure all patient, visitor, physician, and staff needs are met in support of patient care, in a pleasant, courteous, and professional manner. Utilizes all computer and manual systems for patient scheduling, registration, transfer, tracking, ordering and charging supplies, and other appropriate applications. Receives, collates, processes, files, and otherwise appropriately maintains all patient medical records and functions relating to medical status and care, maintaining strict confidentiality at all times. Coordinates patient flow and processes to ensure patient is admitted and discharged within scheduled timeframe and with a maximum level of patient customer satisfaction. Compiles and completes recurrent census reports, presents data, maintains updated and revised logs, manuals, and reference material. Participates in educational activities to maintain and improve professional and technical development and increase skills, abilities, job knowledge, and competency. Performs other related duties as required.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Ability to operate office equipment, including computer terminals with speed and accuracy. Ability to interact with patient's families with tact and confidentiality. Ability to communicate effectively with Doctor's offices, department staff and patients. Knowledge of office and hospital systems. Ability to schedule and prioritize patient flow. Ability to work independently and to make decisions within the framework of departmental policies. Ability to provide repetitive movements and to stand for long periods of time. Ability to manage stress and conflict in a time oriented environment. Ability to flex work hours and rotate among job activities. Advanced level of accountability, problem solving, and interpersonal conflict resolution abilities.
EXPERIENCE
High school graduate. Graduate of Medical Secretary Program preferred. 2 years experience within the hospital system. The UConn Health Community Network is a not-for-profit organization created to extend UConn Health's mission by partnering with community hospitals and connecting them to its clinical expertise, academic strength, and operational resources. Today, the network is a thriving community‑based system of care serving more than 280,000 residents across the region. It employs over 2,000 professionals and supports a medical staff of roughly 700 clinicians. At its core is Waterbury Hospital, a 347‑bed community teaching hospital affiliated with the University of Connecticut School of Medicine. Alongside Connecticut Children's, the UConn Health Community Network Medical Group, Access Rehab Centers, and its role as a leading partner in the Harold Leever Cancer Center, the network has been shaping the region's healthcare landscape for more than 130 years. And Waterbury Hospital is only the beginning — the network is designed for continued growth, deeper partnerships, and broader regional impact.
