Customer Service & Office Assistant Stick It Graphics vehicle Wraps - 4.0 Waterbury, CT Job Details Part-time $18 an hour 1 day ago Benefits 401(k) Paid time off Qualifications Computer operation English Microsoft Office Adobe Creative Suite Administrative experience High school diploma or GED QuickBooks Time management Office experience Full Job Description Customer Service & Office Assistant 32 Hours/Week | 4-Day Work Week | Monday-Thursday | Waterbury, CT Stick It Graphics is looking for a friendly, organized and dependable Customer Service & Office Assistant to join our team. This is a great position for someone who enjoys working with people, is comfortable with computers, can juggle multiple tasks without getting overwhelmed, and takes pride in keeping things organized. We're a busy graphic design, sign and vehicle wrap company, so every day can be a little different. You'll be helping customers, answering phones, scheduling appointments, taking orders and assisting with the day-to-day administrative work that keeps our office running smoothly. We're looking for someone who has patience, good judgment, strong time-management skills and a genuinely helpful attitude. What You'll Be DoingCustomer Service You'll often be one of the first people our customers interact with, so being friendly, patient and professional is important.

Responsibilities will include:

Answering incoming phone calls Greeting customers who come into our office Scheduling customer appointments Taking customer orders and gathering accurate information Answering general questions about our products and services Responding to emails and customer inquiries Taking detailed messages and getting information to the correct team member Following up with customers when needed Helping customers with basic order and project questions Collecting and entering customer information Providing a positive experience from the first phone call through completion of their project You don't need to know everything about signs or vehicle wraps when you start. We'll teach you our products and processes. What we do need is someone who is comfortable talking with customers and has the patience to listen, ask the right questions and figure out what they need. Office & Administrative Responsibilities You'll also help keep our office organized and projects moving.

Responsibilities may include:

Scheduling and maintaining appointments Entering and updating customer orders Keeping customer and project information organized Data entry Email correspondence Preparing basic paperwork and documents Filing and maintaining records Processing customer payments Helping track projects and customer requests Ordering and maintaining office supplies Assisting management and other team members with administrative tasks Following up on outstanding items General office organization Other reasonable office duties as needed Comfortable With Computers Is Important We use computers throughout our business, so we're looking for someone who is comfortable learning and working with different software programs. You don't need to know every program we use on your first day, but you should be someone who can learn new software without being intimidated by it.

You should be comfortable with:

Email Internet-based software Basic Microsoft Office programs Entering and locating information accurately Learning new programs and systems Working between multiple programs throughout the day Who We're Looking For Experience is valuable, but we're especially interested in finding someone with the right personality and work habits. You may be a great fit if you: Are friendly and comfortable talking with customers Have excellent phone etiquette Have patience , even when someone needs a little extra help Are organized and detail-oriented Have strong time-management skills Can prioritize when several things need attention at once Are comfortable with computers and learn new software quickly Communicate clearly in person, by phone and through email Take accurate notes and don't rely on remembering everything Follow through on things you say you're going to do Can work independently without needing constant direction Notice when something needs attention and take initiative Are dependable and show up ready to work Can maintain a positive attitude in a busy environment Bilingual? Even Better. Being bilingual is a plus, but is not required. The ability to communicate with customers in both English and Spanish would be valuable in this position. Our Work Environment Stick It Graphics is a graphic design, sign and vehicle wrap company located in Waterbury, CT, conveniently located near I-84. We're a small team, which means everyone plays an important role. Some days will be busy. The phone may ring while a customer is standing at the counter and someone else needs help with an order. That's where patience, organization and time management become important. We're looking for someone who can stay friendly and organized even when several things are happening at once. We also believe you should be able to enjoy the people you work with. We take care of our customers and take the quality of our work seriously, but we don't believe work needs to be miserable.

One of our mottos is:

"Do the right thing, even when no one is looking." We're looking for someone who brings that same attitude to work every day. Schedule 32 HOURS

PER WEEK

— 4-DAY

WORK WEEK

Monday - Thursday ( Possible 40 hr week once trained including Fridays ) No regularly scheduled Fridays. No weekends. You'll work 32 hours across four days, giving you a 3-day weekend every week. This is an in-person position at our Waterbury, CT office. Qualifications Previous customer service and/or office experience preferred Comfortable answering phones and speaking with customers Strong computer skills Good written and verbal communication Strong organizational and time-management skills Attention to detail Dependable and professional Ability to multitask and prioritize Willingness and ability to learn new software Ability to work independently and as part of a small team Bilingual English/Spanish is a plus Must be able to reliably commute to Waterbury, CT Why Join Stick It Graphics? 32-hour / 4-day work week 3-day weekends No regularly scheduled weekends Consistent in-person schedule Small-team environment Opportunity to learn the sign and vehicle graphics industry Variety — you're not doing the exact same thing all day Opportunity to take on additional responsibilities as you learn the business Interested? We're looking for someone who is organized, patient, good with people and good with computers . If you're the person who keeps track of the details, follows through, enjoys helping people and can keep your cool when the phone rings while you're already working on something else, we'd like to hear from you. Apply to join the Stick It Graphics team as our Customer Service & Office Assistant.

Job Type:

Part-time Pay:

$18.00 per hour

Benefits:

401(k) Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Adobe Creative Suite:

1 year (Preferred)

QuickBooks:

1 year (Preferred)

Microsoft Office:

2 years (Required)

Work Location:

In person