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Medical Customer Service Rep
Job
Robert Half
Waterbury, CT (In Person)
Full-Time
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Job Description
Description We are looking for a Medical Customer Service Rep to support patients and healthcare customers through a high-volume call center environment in Connecticut. This Contract position is ideal for someone who communicates clearly, handles sensitive information with professionalism, and is comfortable assisting with billing questions and general patient inquiries. The role requires strong customer service skills, confidence using basic medical terminology, and the ability to guide callers to the appropriate resources.
Responsibilities:
- Respond to inbound calls from patients and other callers, providing courteous and efficient service in a fast-paced support setting.
- Assist individuals with questions related to patient accounts, billing matters, and general service concerns while maintaining accuracy and empathy.
- Explain basic healthcare-related information using appropriate medical terminology in a clear and understandable manner.
- Route callers to the correct department, provider, or resource based on the nature of their needs.
- Document conversations, updates, and follow-up details accurately within company systems.
- Address patient concerns professionally and escalate more complex issues when additional support is needed.
- Maintain confidentiality and handle all interactions in accordance with organizational standards and privacy expectation. Requirements
- At least 1 year of experience in customer service, call center support, or a related patient-facing environment.
- Working knowledge of basic medical terminology used in healthcare or patient service settings.
- Experience handling inbound calls and managing multiple conversations efficiently throughout the day.
- Familiarity with patient billing inquiries and the ability to explain account-related information clearly.
- Strong verbal communication skills with a compassionate, detail-oriented approach to patient interaction.
- Ability to direct patients appropriately and recognize when issues should be escalated for further assistance.
- Strong attention to detail and accuracy when recording information and completing follow-up tasks.