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Chrysler Dodge Jeep Ram

Service Advisor Writer

Career Insights for Automotive Customer Service Representative

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Based on Connecticut data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$61,205 / year median in Connecticut

+12% projected growth

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Job Description

Chrysler Dodge Jeep Ram is in immediate need for an experienced service advisor to help us with our service customer's needs. Candidate must have professional appearance and strong customer service skills with the ability to give our customers exceptional service. CDK software knowledge preferred but not required. If you think you have what it takes to help us grow and get to the next level of excellence. We want to talk to you.
Automotive Service Advisor Responsibilities:
Schedule customer's vehicle service appointments Greeting customers in a professional manner Accurate write up of customer concerns Convey expected cost and obtaining approval of repairs Tracking of vehicle and communicating progress to customer Maintaining excellent customer satisfaction (CSI scores) Performing any additional task assigned by management
Automotive Service Advisor Requirements:
Clean driving record and able to pass a background and drug test required Previous automotive car dealership experience preferred or strong automotive knowledge Excellent communication skills Professional appearance Positive attitude Commitment to being a team player We offer a very competitive pay-plan with salary, commission, and bonuses Paid vacations & Benefits package Available 401(k) Car Dealership and manufacturer training and more Our motto is conducting every part of our business openly and truthfully.
Job Type:
Full-time Pay:
$60,000.00 - $120,000.00 per year
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Health savings account Paid time off Vision insurance Application Question(s): How many years of experience in this field do you have?
License/Certification:
Driver's License (Preferred)
Work Location:
In person