Customer Care Representative - Aviation / Ground Support Equipment Windsor, CT | Full time, permanent $75,000 - $85,000 + 401(k) + full benefits A global leader in aviation Ground Support Equipment is growing its US customer service team. Their equipment is in use at most airports worldwide, from pushback tractors and cargo loaders to ground power units. Customers include airlines, airports, cargo carriers, ground handlers and military organisations. The role You'll be the day-to-day point of contact for B2B customers across the region. You'll own requests from first contact through to resolution, covering service, technical, warranty, quotes and orders. What you'll do Manage customer enquiries and keep customers updated Coordinate service, repairs and commissioning with technical teams Process warranty claims and customer complaints Handle quotations and after-sales orders Liaise with Spare Parts, Logistics and Sales on lead times and delivery Keep accurate records and support KPI reporting What you'll bring Experience in customer service, after-sales or service coordination B2B customer experience Strong organisation and follow-up skills Confidence working with technical information Good Microsoft Office skills Bonus points for A GSE, aviation, aerospace, industrial equipment or manufacturing background Warranty/claims or field service experience ERP or CRM systems experience What's on offer $75k - $85k base 401(k) Health, dental and vision insurance PTO and company holidays Training and long-term career development An international, technical environment

Pay:

$75,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Vision insurance Application Question(s): Do you have previous experience within customer service, customer care, service coordination, technical support coordination or after-sales support? Do you have previous experience working directly with B2B customers?

Work Location:

In person