Call Center Representative

About Us National Charity Services is a leading partner for nonprofits with car donation programs. We operate nationally and strive to increase the funding charities receive to help further serve their mission. Job Description Supporting the office manager, this individual will help perform the day-to-day communications tasks to run the vehicle donation program. As a key member of the team, this person will assist in answering in-bound calls serving as the frontline representative for our supported charities and NCS. Responsibilities Serves as the primary point-of-contact for bi-lingual Spanish speaking inquires Documents, responds and addresses requests as needed while providing excellent customer service Performs office duties as needed such as scanning, light filing or mail management Maintains and updates vehicle and customer files Note this is an in-office position located at our headquarters in Washington, DC. Minimum Qualifications Bi-Lingual Spanish speaker Proficient with Microsoft Office Suite including Word and Excel Time management skills Ability to multi-task Attention to detail Fantastic communication skills Positive attitude Preferred Qualifications Dispatching experience Prior telemarketing or call center experience Data Entry Experience in the automotive space

Pay:

From $19.00 per hour

Benefits:

Paid time off

Work Location:

In person