Customer Service Representative

We are looking for a bilingual Customer Service Representative to join a team in New Castle, Delaware. This Contract to permanent position offers an opportunity to provide top-notch service to clients in both English and Spanish. The role involves a range of responsibilities, including addressing customer inquiries, managing orders, and coordinating shipping processes, all while maintaining a detail-oriented and customer-focused approach.

Responsibilities:

• Assist customers by responding promptly to inquiries, concerns, and requests in both English and Spanish.
• Resolve customer issues effectively, ensuring a high level of satisfaction.
• Process and verify customer orders, ensuring all details are accurate and complete.
• Coordinate schedules and provide timely delivery updates to clients.
• Support dispatching and scheduling activities to optimize daily operations.
• Maintain organized and accurate records of customer interactions, orders, and documentation.
• Verify documents to ensure compliance with company procedures and policies.
• Communicate efficiently with internal teams, including operations and dispatch, to address customer needs.
• Contribute to billing processes by verifying charges and ensuring accuracy.