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Confidential

Customer Engagement Representative

Career Insights for Client Service Representative / Associate

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Based on Florida data

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What they do

A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.

$44,899 / year median in Florida

-2% projected decline

Explore Career

Job Description

We are looking for motivated, outgoing, and customer-focused individuals to join our growing team as a Customer Engagement Representative. This is a great opportunity for someone looking to gain valuable experience and build a long-term career in customer service, sales, or telecommunications. As a Customer Engagement Representative, you will interact directly with customers to provide exceptional service while helping them understand AT&T wireless products, services, promotions, and upgrade options. The ideal Customer Engagement Representativeis confident, personable, eager to learn, and excited to grow in a fast-paced, team-oriented environment.
What We Offer Our Customer Engagement Representatives:
Opportunities for career growth and advancement Weekly pay and performance-based incentives Supportive, collaborative team environment Hands-on training and professional development Valuable experience in customer service and sales Fast-paced workplace with opportunities to learn and grow
Customer Engagement Representative Responsibilities:
Engage with customers and educate them on AT&T wireless products, services, promotions, and upgrades Assist customers with purchases, account updates, and general service questions Build positive customer relationships by understanding needs and providing personalized solutions Address customer concerns and work with internal teams to ensure issues are resolved efficiently Maintain up-to-date knowledge of AT&T products, services, and current promotions Contribute to individual and team sales goals while maintaining a high level of customer satisfaction Create a welcoming and professional customer experience during every interaction
Customer Engagement Representative Qualifications:
Strong verbal communication and interpersonal skills Friendly, confident, and customer-oriented personality Strong problem-solving and organizational skills Ability to work independently while contributing to a collaborative team Positive attitude with a willingness to learn and develop new skills Previous experience in customer service, sales, retail, hospitality, or telecommunications is a plus Prior experience as a Customer Engagement Representative is helpful but not required Interest in building a career in customer service, sales, or telecommunications If you're motivated to develop your skills, work with customers, and grow within a supportive team environment, we encourage you to apply today for the Customer Engagement Representative opportunity!
Pay:
$55,000.00 - $65,000.00 per year
Benefits:
Professional development assistance
Work Location:
In person

Benefits

  • Professional Development
  • Dental Insurance