Customer Service Representative

We are looking for a Customer Service Representative to support field service operations for a Contract assignment in Altamonte Springs, Florida. This position plays a key role in coordinating maintenance-related communication, assisting residents and internal partners, and helping keep daily service activities organized and on schedule. The ideal candidate brings strong customer support skills, administrative accuracy, and the ability to manage multiple priorities in a fast-moving construction and contractor environment.

Responsibilities:

• Track maintenance, turn, and rehabilitation activity queues each day to help ensure service requests and communications are handled promptly.
• Coordinate technician and superintendent calendars, adjusting assignments as needed to improve workflow and field coverage.
• Evaluate work order estimates within authorized limits, confirming scope, supporting documentation, and pricing before approving or declining requests.
• Support resolution of vacant property utility matters by researching issues and helping arrange timely activation of services.
• Organize eviction-related timelines and property hold activities, including scheduling clean-outs or removal of belongings when required.
• Respond to resident and partner inquiries by phone and email, providing clear updates and attentive service throughout the maintenance process.
• Enter, update, and maintain service records accurately to support daily operations and reporting needs.
• Assist with additional administrative and customer service duties that contribute to efficient field services operations.