To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.
Join Our Growing Team at Acorn Stairlifts! Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company. What You'll Do
Serve as the primary point of contact for customer and dealer inquiries
Resolve customer concerns with professionalism and empathy
Provide basic technical assistance and escalate complex issues
Document customer interactions and complete incident reports
Confirm service appointments and coordinate daily scheduling
Assist customers with parts orders and service call scheduling
Determine warranty coverage and support accurate invoicing or collections
Identify recurring service issues and escalate when necessary
Process RMAs and respond to voicemail and email support requests
Follow all safety, security, and company procedures What We're Looking For
Proficient in Microsoft Windows; strong typing skills
Excellent verbal and written communication
Customer-focused mindset with strong listening skills
Ability to handle difficult situations with professionalism
Strong analytical and troubleshooting abilities
Team-oriented, adaptable, and able to work in a changing environment
Reliable with strong work ethic and schedule adherence Education & Experience
Associate's degree (preferred), OR
2-4 years of customer support or related experience, OR
Equivalent combination of education and experience Physical & Work Requirements
Ability to occasionally lift up to 10 lbs
Primarily a desk-based role with regular sitting, speaking, and listening
Moderate office noise level
Reasonable accommodations available What We Offer
Comprehensive benefits package: Medical, Dental, Vision
Enrollment in company 401(k) program, with company match
Company-paid Life Insurance + Short- and Long-Term Disability
7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
A supportive, energetic workplace where success is celebrated About Acorn Stairlifts Employing more than 1,700 people worldwide, Acorn Stairlifts is the world's largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries.

We are committed to improving customer mobility and independence—one lift at a time.","accountId","31662391","Acorn Stairlifts 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