Customer Service Representative

Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a long-term contract basis. This remote position will focus on providing excellent support and communication for healthcare-related outreach projects. Candidates must be comfortable with outbound calls, documenting interactions, and following provided scripts to ensure smooth communication. Equipment pick-up and troubleshooting support will require occasional visits to the Boca Raton, Florida office.

Responsibilities:

• Conduct outbound calls to inform individuals about program qualifications and schedule appointments as needed.
• Leave detailed messages and document all communication when unable to reach recipients.
• Follow scripts accurately to ensure consistent and clear messaging during calls.
• Maintain records of interactions and update systems with relevant information.
• Troubleshoot equipment issues remotely and visit the office for any unresolved technical problems.
• Utilize Microsoft Remote Desktop and other software tools to manage data entry and correspondence.
• Communicate effectively via email to address inquiries and provide updates.
• Handle both inbound and outbound calls with attention to detail, ensuring client satisfaction.
• Schedule appointments efficiently while managing multiple tasks.
• Collaborate with team members to meet project deadlines and objectives. Requirements
• Proficiency in customer service and call center operations, with experience in handling high call volumes.
• Strong skills in data entry and accuracy in documenting interactions.
• Familiarity with Microsoft Excel, Word, and Remote Desktop applications.
• Ability to work remotely in a distraction-free environment with reliable internet connectivity (minimum 100 Mbps download and 10 Mbps upload).
• Comfort with technology and willingness to troubleshoot minor equipment issues.
• Excellent communication skills, both verbal and written.
• Experience scheduling appointments and managing calendars effectively.
• Bilingual candidates, particularly Spanish speakers, are highly preferred.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .