Customer Experience Representative Starting Salary:

$46,550

Schedule:

Monday to Friday, 8:30 a.m•5:30 p.m. (EST) Location•

On-Site Bonita Springs, FL Job Summary:

eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement.

Overview of Responsibilities:

Respond to inbound customer inquiries. Provide navigation and usage support for Dictation.

Cloud. Perform initial troubleshooting using SOPs. Document interactions accurately in HubSpot. Maintain service levels and quality standards. Participate in paid on-call rotation.

Core Competencies:

Customer Focus Technical Aptitude Communication Problem Solving Attention to

Detail Time Management Adaptability Teamwork Qualifications:

Drive to learn about technology and grow your knowledge. Strong communication and customer-service skills. Ability to troubleshoot basic technical issues. Familiarity with Windows and Microsoft Office. Ability to work full-time in office. Ability to assess Clients' support needs as they arise and provide solutions or direct to the proper channels. Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction. Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.). Ability to thrive on change and a sense of urgency to get things done. High energy with the ability to multitask and prioritize efficiently. Desire to learn our solutions, help others, and rapidly advance. Have excellent time management skills and can make decisions quickly. Maintain composure and Client focus while resolving issues. Superb ability to focus on detail as well as the overall view.

Optional Qualifications:

English/Spanish bilingual (preferred). Bachelor's Degree in computer science or similar industry experience. Comp TIA or equivalent experience Experience in HubSpot Healthcare IT experience is desirable Knowledge of Dragon Voice Recognition Software. Knowledge of Philips Dictation software and hardware products. Knowledge of Dictation & Transcription Hardware or Software. Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or macOS. Sales or hospitality experience. Work in Medical EHR or similar experience in vertical-specific software platforms.","accountId","0","eDist - A Division Of A.I. 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