Job Description
Job details Summary Spherion $18.00 - $22.00 per hour Temp to Perm 8:00 AM - 5:00 PM Industry customer service & call center (Office and Administrative Support Occupations) Reference number S_176312 Job details Seek a long-term career, not just a job? Join a growing manufacturing company located in Brooksville, FL, in a fully in-office position. We are looking for the right person to join our team ASAP and thrive in our fast-paced environment. You will serve as the primary, professional point of contact for inbound customer communications across multiple channels. This role perfectly balances day-to-day customer support, order fulfillment coordination, marketplace review management, and proactive sales lead identification for someone looking to build a professional future with us! ...
Responsibilities:
Issue Resolution:
Diagnose and resolve customer issues confidently, striving for first-contact resolution whenever possible. Sales Support:
Identify upselling and organic sales opportunities during routine customer interactions and document them accurately. Order Management:
Process customer orders and collaborate directly with the operations team to resolve fulfillment or shipping issues. Marketplace Monitoring:
Review and respond to customer feedback and reviews across external retail platforms. Working hours:
8:00 AM - 5:00 PM Skills:
Language:
Bilingual fluency in English and Spanish is a strong plus. E-Commerce & Logistics Platforms:
Prior experience using Shopify and ShipStation. Industry Background:
Prior experience or knowledge in home improvement, coatings, construction, or related product categories. Education:
Associate's degree or higher in business, communications, or a related field. Education:
High School Experience:
1-4 years Qualifications:
Multi-Channel Communication:
Exceptional verbal (phone presence) and written skills for handling high-volume calls, emails, and live chats. Technology & Productivity:
Proficient in Microsoft Office 365 suite (Outlook for high-volume email correspondence, Excel/spreadsheets for tracking, Word, and Teams). Problem-Solving & Issue Resolution:
Confidently troubleshooting and diagnosing consumer issues to achieve first-contact resolution. CRM Data Entry:
High attention to detail for tracking customer interactions and accurately inputting sales leads into HubSpot CRM. Order Processing:
Strong data accuracy for processing orders and handling fulfillment/shipping specifications. Professional Presence:
Maintaining a genuinely positive, helpful, and professional demeanor under pressure. Apply to this posting for immediate consideration. A prescreen questionaire will be required as well as skill assessments. Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Show less Show more Seek a long-term career, not just a job? Join a growing manufacturing company located in Brooksville, FL, in a fully in-office position. We are looking for the right person to join our team ASAP and thrive in our fast-paced environment. You will serve as the primary, professional point of contact for inbound customer communications across multiple channels. This role perfectly balances day-to-day customer support, order fulfillment coordination, marketplace review management, and proactive sales lead identification for someone looking to build a professional future with us! Responsibilities:
Issue Resolution:
Diagnose and resolve customer issues confidently, striving for first-contact resolution whenever possible. Sales Support:
Identify upselling and organic sales opportunities during routine customer interactions and document them accurately. Order Management:
Process customer orders and collaborate directly with the operations team to resolve fulfillment or shipping issues. Marketplace Monitoring:
Review and respond to customer feedback and reviews across external retail platforms. Working hours:
8:00 AM - 5:00 PM Skills:
... Language:
Bilingual fluency in English and Spanish is a strong plus. E-Commerce & Logistics Platforms:
Prior experience using Shopify and ShipStation. Industry Background:
Prior experience or knowledge in home improvement, coatings, construction, or related product categories. Education:
Associate's degree or higher in business, communications, or a related field. Education:
High School Experience:
1-4 years Qualifications:
Multi-Channel Communication:
Exceptional verbal (phone presence) and written skills for handling high-volume calls, emails, and live chats. Technology & Productivity:
Proficient in Microsoft Office 365 suite (Outlook for high-volume email correspondence, Excel/spreadsheets for tracking, Word, and Teams). Problem-Solving & Issue Resolution:
Confidently troubleshooting and diagnosing consumer issues to achieve first-contact resolution. CRM Data Entry:
High attention to detail for tracking customer interactions and accurately inputting sales leads into HubSpot CRM. Order Processing:
Strong data accuracy for processing orders and handling fulfillment/shipping specifications. Professional Presence:
Maintaining a genuinely positive, helpful, and professional demeanor under pressure. Apply to this posting for immediate consideration. A prescreen questionaire will be required as well as skill assessments. Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Show less Show more key responsibilities Issue Resolution:
Diagnose and resolve customer issues confidently, striving for first-contact resolution whenever possible.Sales Support:
Identify upselling and organic sales opportunities during routine customer interactions and document them accurately.Order Management:
Process customer orders and collaborate directly with the operations team to resolve fulfillment or shipping issues.Marketplace Monitoring:
Review and respond to customer feedback and reviews across external retail platforms. experience 1-4 years skills Language:
Bilingual fluency in English and Spanish is a strong plus.E-Commerce & Logistics Platforms:
Prior experience using Shopify and ShipStation.Industry Background:
Prior experience or knowledge in home improvement, coatings, construction, or related product categories.Education:
Associate's degree or higher in business, communications, or a related field. qualifications Multi-Channel Communication:
Exceptional verbal (phone presence) and written skills for handling high-volume calls, emails, and live chats.Technology & Productivity:
Proficient in Microsoft Office 365 suite (Outlook for high-volume email correspondence, Excel/spreadsheets for tracking, Word, and Teams).Problem-Solving & Issue Resolution:
Confidently troubleshooting and diagnosing consumer issues to achieve first-contact resolution.CRM Data Entry:
High attention to detail for tracking customer interactions and accurately inputting sales leads into HubSpot CRM.Order Processing:
Strong data accuracy for processing orders and handling fulfillment/shipping specifications.Professional Presence:
Maintaining a genuinely positive, helpful, and professional demeanor under pressure. education High School share this job. send via e-mail print it
