Job Summary We are seeking a dependable Customer Service Representative to join our small team at a Florida insurance agency. The ideal candidate will provide excellent customer service, assist with policy servicing, and support daily agency operations in a friendly, casual, professional office environment. Duties Assist clients with policy questions, coverage changes, renewals, and general service requests. Process endorsements, certificates of insurance, and other policy-related documents as needed. Assist with insurance quoting, applications, and new business submissions. Communicate with insurance carriers to obtain information, resolve issues, and follow up on pending requests. Maintain accurate client records and update agency management systems. Respond to client inquiries by phone and email in a timely, professional manner. Provide administrative support and assist with additional office duties as needed. Qualifications Active Florida 4-40 Customer Representative license required. Previous insurance agency or customer service experience preferred. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to multitask, prioritize responsibilities, and work independently as well as part of a small team. Reliable, professional, and committed to providing excellent customer service. Being bilingual is a plus, but not required. What We're Looking For A positive, dependable team member who is willing to learn, take initiative, communicate effectively, and contribute to a supportive small-office environment.

Pay:

$39,000.00 - $40,000.00 per year

Work Location:

In person