Service Advisor

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery. The ideal Service Advisor has an unrestricted driver's license, clean driving record, a strong mechanical aptitude, a minimum of one year of dealer-level or large facility experience, post-secondary automotive training, certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record.

Duties and Responsibilities:

The following is a representative list of the duties and responsibilities associated with this position: Meets/greets customers in person or on phone Arranges prompt and accurate diagnosis of reported problem Makes best-value repair recommendations based upon nature of the problem Manages delivery of required repair action by successfully setting and managing customer expectations Maintains documentation, including PO, invoices, work orders, reports, etc. Enforces organizational safety standards Ensures appropriate parts inventory is maintained Promotes a 'white-glove' environment to showcase the repair facility Takes 'ownership' and accepts accountability for delivering outstanding service levels Adhere to all company policies, procedures and safety standards Perform other duties as assigned

Job Type:

Full-time Pay:

$45,000.00 - $120,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Cocoa, FL (Required) Ability to

Relocate:

Cocoa, FL:

Relocate before starting work (Required)

Work Location:

In person