Dispatcher/ Customer Service Representative

Dispatcher/ Customer Service Representative Jacob Heating & A/C DeLand, FL Job Details Full-time $18 - $22 an hour 5 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off 401(k) matching Opportunities for advancement Life insurance Qualifications Microsoft Excel Customer relationship building Microsoft Outlook Phone communication Client relationship development Administrative experience Dispatching Task prioritization Customer relationship management CRM system proficiency Appointment scheduling Communication skills Entry level Client interaction via phone calls Full Job Description Customer Service Representative Dispatcher Jacob HeatingAir Conditioning West Volusia / DeLand Area $18 - $22 per hour + Excellent Benefits Emotional Support Dogs Onsite Monday-Friday Schedule Real Growth Opportunities Looking for a stable, Monday-Friday office role where your customer service skills are genuinely valued, you're treated like family, and you have room to grow with a company that's been trusted for over 100 years? Jacob HeatingAir Conditioning is hiring a Customer Service Representative / Dispatcher to join our growing administrative team. If you're organized, personable, and thrive in a fast-paced environment while helping customers, this is a great opportunity to build a long-term career with a local company that truly cares about its people. What You'll Earn $18.00 - $22.00 per hour , depending on experience HealthDental Insurance Company-paid Life Insurance 401(k) with company match Paid Time Off + Paid Holidays Emotional support dogs onsite (yes, really!) Supportive team environment with real growth and advancement opportunities Schedule Monday - Friday, 8:00 AM - 5:00 PM (Some occasional overtime as needed) What You'll Do Be the friendly first point of contact for customers via phone, text, and email Schedule service appointments and support our service technicians Manage inbound communications and keep customers informed Work closely with the service department to ensure smooth operations Provide excellent customer service and help build lasting relationships What You Need Strong customer service and client relationship skills Excellent verbal and written communication skills Highly organized with the ability to multi-task and prioritize Proficient in Microsoft Office (Word, Excel, Outlook) Positive attitude and a collaborative, team-oriented mindset Prior experience with ServiceTitan or other home services CRM is a big plus If you're a reliable, customer-focused professional who wants a Monday-Friday role with great pay, solid benefits, and a supportive company culture, Jacob HeatingAir Conditioning is the place for you. Apply today - we're ready to talk with motivated candidates who want to build a long-term career. No phone calls or office visits please. All candidates must apply online. a136