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MI
ManTech International Corporation
Client Support Technician
Career Insights for Customer Service Representative (General)
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Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
General information Requisition # R70370 Locations USA-FL-Eglin AFB Posting Date 09/03/2026 Security Clearance Required Secret Remote Type Onsite Time Type Full time Description & Requirements Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH! MANTECH seeks a motivated, career and customer-oriented Client Support Technician to join our team in Eglin AFB . Responsibilities include but are not limited to: Install and configure end-user workstation hardware, software, and peripherals. Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few). Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches). Install and maintain peripheral equipment such as printers, modems, and scanners. Ensure limited user access and access permissions on computer systems are imposed and maintained - typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO). Facilitate and coordinate user account creation and modification. Manage user support and coordinate with back shop administrators when additional assistance is required.