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Customer Support Specialist 3

Job

PDS Defense

Hialeah, FL (In Person)

Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 6/27/2026

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Job Description

  • Call Center/Customer Service
  • Customer Support Specialist 3
•
Hialeah, FL Posted:
5/6/2026 Job Description Job ID#: 217677
Job Category:
Call Center/Customer Service Position Type:
Associate
  • W2
Duration:
12 mo
Shift:
1
  • PDS Defense, Inc. is seeking a Customer Support Specialist 3, in Haileah, FL. Job ID#217677
  • Job Description:
  • Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services.
Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolvers delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.
Qualifications:
  • Experienced in customer service
  • Knowledge of excel
  • SAP experience a huge plus
  • Experience in program management, account management
  • NOT looking for call center background Benefits offered to vary by the contract.
Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
Job Requirements Minimum Security Clearance:
No Clearance Military connected talent encouraged to apply.
  • VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
  • To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.
tadpgs.
com/candidate-privacy/ or https:
//pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance OrdinanceVEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled