Find & Apply For Customer Service Representative Jobs in Hialeah, Florida

Customer Success Specialist About CompletePet We are a leading developer and manufacturer of premium dermatological and nutritional products for the pet community. CompletePet is driven by innovation, partnership, and purpose. As a fast-growing company and leader in our industry, we seek motivated, entrepreneurial professionals who want to build something meaningful while growing their careers. The Opportunity As a Customer Success Specialist, you will own the day-to-day relationship with an assigned portfolio of customers, serving as their primary contact and internal advocate. You will build trusted partnerships, understand customer goals, translate account needs into coordinated action, and use performance insights to improve customer experience, retention, and growth. This is an account management-focused role with close collaboration across Commercial, Operations, Supply Chain, Quality, and Product Development. What You'll DoAccount Ownership & Customer Relationships Manage assigned customer accounts as the primary point of contact, taking accountability for relationship health, responsiveness, and follow-through. Build lasting partnerships through regular customer check-ins, business reviews, and proactive communication on priorities and opportunities. Develop a working understanding of each customer's products, commercial objectives, forecasts, and evolving business needs. Account Performance & Growth Monitor customer scorecards and key measures such as OTIF, order visibility, forecast adherence, and service responsiveness; translate trends into action plans. Partner with Commercial and Product Development to identify expansion opportunities, new product initiatives, and ways to strengthen strategic account relationships. Support customer retention through early identification of risks, clear escalation, and coordinated recovery plans. Planning, Communication & Cross-Functional Execution Maintain accurate customer-facing visibility into order status, production milestones, open issues, and next steps using available systems and internal updates. Collaborate with Planning, Operations, Supply Chain, Quality, and other teams to align forecasts, customer expectations, and commitments. Coordinate resolution of service or quality concerns, ensuring clear ownership, customer updates, and documented closure. Gather customer feedback and recommend improvements to workflows, reporting, and customer experience. What We're Looking For 1-2+ years of experience in customer success, account management, wholesale account support, project management, or a related customer-facing role. Strong relationship-building, communication, and stakeholder management skills. Ability to interpret customer performance data and turn insights into practical next steps. Comfort in presenting to customer and teams in person and virtually. Highly organized, detail-oriented, and comfortable managing competing account priorities. Proactive problem solver with a strong sense of accountability and customer advocacy. Comfort with Microsoft Office, Outlook, SharePoint, Google Workspace, Microsoft Teams, and business systems; willingness to learn new tools. Adaptable, collaborative, and motivated to contribute to a growing organization. Work Environment 100% office-based role. Requires extended periods of sitting, with occasional standing, walking, reaching, and use of hands and fingers.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Referral program Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Account Management:

3 years (Preferred)

Project Management:

3 years (Preferred)

Customer Service Specialist:

3 years (Preferred)

Customer Service Excellence Focus:

3 years (Preferred)

Language:

English (Preferred)

Work Location:

In person