Patient Relations Specialist

Full Time Hollywood, FL Posted 2 days ago The first call sets the standard for everything that follows. At My Psychiatrist, inbound calls are not transactional—they are transformational . We are looking for a Patient Relations Specialist who understands that every conversation shapes trust, access, and ultimately—patient outcomes. The Role You will manage inbound calls from new and existing patients, guiding them through: Intake and scheduling Service navigation General support and coordination You are responsible for delivering a consistent, high-quality patient experience across every interaction. Key Responsibilities Inbound Patient Support Answer and manage high-volume inbound calls Schedule appointments across psychiatry, therapy, and specialty services Provide accurate information about services, providers, and next steps New Patient Intake Collect and verify patient demographics and medical information Ensure providers receive complete and accurate intake data Support a smooth onboarding experience Patient Experience Communicate with empathy, clarity, and professionalism De-escalate concerns and resolve issues effectively Maintain a calm, solution-oriented approach Systems & Documentation Document all interactions in EHR systems (Tebra or similar) Maintain accuracy and compliance with HIPAA standards Coordinate with internal teams to ensure continuity of care What Success Looks Like Calls are handled efficiently and professionally Patients feel supported and confident moving forward Intake is accurate and complete Scheduling flow is seamless What We're Looking For Experience in customer service, call center, or healthcare intake Strong verbal communication skills Ability to multitask and stay organized in a fast-paced environment EHR experience preferred High level of professionalism and emotional intelligence What You'll Find Here Competitive compensation Full benefits package Structured training and onboarding Growth opportunities within Contact Center and Operations A team committed to excellence in patient experience Why My Psychiatrist We believe access is a clinical responsibility. And the people answering the phones? They're not support staff. They're the beginning of care. To apply for this job email your details to dianapaul@mypsychiatrist.com