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Call Center Agent 1 - Gainesville

Job

CAMPUS USA CREDIT UNION

Jonesville, FL (In Person)

$41,800 Salary, Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 7/10/2026

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Job Description

Call Center Agent 1
  • Gainesville
CAMPUS USA CREDIT UNION
  • 4.4 Jonesville, FL Job Details Full-time $38,400
  • $45,200 a year 17 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Pension plan Parental leave Vision insurance Life insurance Qualifications High school diploma or GED Full Job Description Hours for this position: Monday
  • Friday:
    9:45 AM
  • 6:15
PM Saturday:
8:45 AM
  • 2:15 PM (1-2 per month) Role Assist members and potential members with phone requests by explaining products and services while also resolving inquiries and issues.
A knowledgeable and effective communicator is essential to promote products and services that enhance the member's financial relationship with CAMPUS. Essential Functions & Responsibilities Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality Assist members and potential members with their telephone requests. Answer questions about products and services, resolve problems within their authority, and refer issues beyond their authority to their supervisor along with their recommendations Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs. Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility Strive to meet established call volume, production, call review scores, and adherence goals Identify cross-sell opportunities and promote products and services to members Assure that appropriate records are maintained and required reports are prepared Education High School Diploma or GED Experience 0
  • 1 year of similar or related experience Other Skills Attention to Detail Collaboration and Teamwork Communication Confidentiality and Discretion Conflict Resolution Cross-Selling Excellent Member Service Microsoft Office Products Problem Solving Product Knowledge Time Management and Organization Full-Time Employee Benefits Package Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance.
CAMPUS USA
also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement.
CAMPUS USA
Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees! EOE/AA including Veterans and Disabled