Customer Experience Advisor | Own the Experience. Drive the Results. El Car Wash
9 Lauderhill, FL Job Details 1 hour ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off 401(k) 4% Match On-the-job training Parental leave Vision insurance 401(k) matching Pet insurance Qualifications Customer communication Full Job Description
WHAT YOU'LL OWN
Set the tone from the start
- Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything. Drive membership growth
- Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows. Turn service into sales
- Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it. Handle the hard moments
- Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed. Keep the site sharp
- Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area. Capture what matters
- Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.
WHAT YOU BRING
Reliable attendance and professional image — you show up on time, polished, and ready Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments Proven ability to build rapport quickly and influence without being pushy Goal-oriented and results-driven — you know your numbers and you care about hitting them Strong empathy paired with sales drive — you read the customer and adjust accordingly Confident handling complaints and concerns on the spot — you resolve, you don't deflect Comfortable with POS systems and site technology Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions Prior sales, retail, or hospitality experience is a plus Bilingual (English/Spanish) — strong plus in South Florida markets
HOW YOU SHOW UP
—
ECW COMPETENCIES
Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience. Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly. Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed. Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment. Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately. Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards. Why El Car Wash Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.
WHAT YOU'LL GET
Full comprehensive benefits (Health, Vision, Dental) 401(k) with 4% match — yes, free money Paid time off Parental leave (maternity & paternity) Tuition reimbursement Pet insurance On-the-job training and real career growth FREE car washes Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
