MEP Service Writer

Join System Service & Engineering, a Fidelity Company, and take your sales career to the next level! As a MEP Service Writer, you'll be the go-to expert preparing estimates, building relationships, and helping customers find the best HVAC, electrical, and plumbing solutions. You'll work with a collaborative team, support our trusted technicians, and play a key role in driving growth. Key Responsibilities Review service technician findings and prepare detailed quotes for repairs and replacements Manage the full inside sales cycle, including quote follow-up, customer communication, and closing opportunities Gather and compile complete turnover packages for approved work, including: Customer and billing information Scope of work and proposals Vendor quotes and parts ETA Estimated labor hours and project totals Permit requirements (including Parcel ID if applicable) Coordinate with vendors to source materials, secure pricing, and track deliveries Create and manage Work Orders, ensuring all job details are accurate and complete Maintain and update Rev charts, including job status tracking (ordered, arrived, scheduled, ready to bill) Partner with Customer Service to ensure proactive communication with customers regarding job status and timelines Work closely with dispatch to schedule jobs once parts are received Monitor job progress through completion and ensure proper billing status Identify and resolve issues such as missing parts or scope changes by initiating requotes or reorders Follow up on declined quotes to understand customer objections and improve win rates Qualifications 3-5+ years of experience in inside sales, service coordination, or estimating Strong knowledge of HVAC, electrical, and/or plumbing service work Experience managing work orders, proposals, and job costing Excellent organizational and multitasking skills Strong attention to detail and ability to manage multiple projects simultaneously Effective communication and customer service skills Proficiency with ERP/CRM systems (experience with Jonas preferred) Work Schedule Full-time, Monday-Friday. Weekend work as needed.

What We Offer Competitive Pay & Benefits:

Comprehensive medical, dental, and vision coverage, including free preventive care and affordable prescriptions.

Life & Disability Insurance:

Company-paid coverage with options to enhance your benefits.

Retirement Savings:

401(k) with a generous company match and immediate vesting.

Paid Time Off:

Holidays and a PTO plan that grows with years of service.

Career Growth:

Education assistance and professional development opportunities.

Extra Perks:

Flexible spending accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.

About Us:

System Service & Engineering, A Fidelity Company, specializes in Full-Service Mechanical, Electrical, and Plumbing services for commercial facilities throughout Northwest Florida and the Gulf Coast. Staffed with the region's most dedicated technicians, System Service & Engineering delivers reliable and high-performing technical building solutions, including maintenance, emergency service, and end-to-end solutions, to help customers achieve energy-efficiency goals and long-term peace of mind.