Customer Service (Aviation/Aerospace)

Job Title:

Customer Service Commitment to company values and ethics.

Dependability:

personally responsible, completes work in a timely manner, and performs tasks accurately.

Motivation:

must maintain a positive attitude and strong work energy Strong customer orientation.

Organization:

very detail oriented and always comes prepared.

Time management:

ability to organize and manage multiple priorities and effectively deal with tight deadlines and pressure.

Teamwork:

works harmoniously with others to get a job done, responds positively to instructions/procedures, and works well with others.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promote Summit Aerospace capabilities to our worldwide airline customer base.
• Manage the day to day communication between assigned customers and the internal teams: (Purchasing, Quality, Finance, Operations, Receiving and Shipping Departments)
• Acknowledge order to customer
• Liaise with product line, marketing and consignment personnel on order service related issues.
• Communicate with department heads and contract services for PO/RO due dates, to ensure accurate data is in system.
• Work with warehouse, QC, shipping personnel to ensure orders and transfers are processed in time. 2
• Work with QC to ensure smooth transition of inbound RO/PO/stock transfers to outbound QC when required for an outbound order.
• Communicate shipping notification to customer
• Oversee customer warranty claims process
• Prioritize the workload within the QC to ensure ship dates are met.
• Monitor order backlog to ensure timely deliveries and contract compliance.
• Work with Sales & Marketing to ensure the backlog is being monitored within each group and updated accordingly.
• Liaise with shipping & receiving on any shipping issues.
• Receive, research, and answer customer complaints-coordinate the complaint with sales, department managers, QC, warehouse, and/or accounting department.
• Receive, research, and answer customer inquiries regarding sales orders, invoices, shipping data, and quotes.
• Update and maintain individual customer list.
• Respond to calls and emails from customers.
• Work with Accounting on customer credits and order disputes.
• Investigate, resolve paperwork issues that arise from customer.
• Ensure compliance with customer RO/Contracts.
• Generate customer report card.
• All other duties as assigned.

Job Type:

Full-time Pay:

From $45,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Aerospace/Aviation/MRO :

3 years (Required)

Customer Service :

3 years (Required)

Work Location:

In person