International Customer Service Representative Costex Tractor Parts - 2.8 Medley, FL Job Details Full-time From $20 an hour 6 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Customer communication Teamwork English High school diploma or GED Attention to detail Organizational skills Account management Full Job Description Costex Tractor Parts (CTP) is seeking a motivated and customer-focused Customer Service Representative - Europe & Asia to support our growing international customer base. This position will serve as a key point of contact for customers and distributors throughout the European and Asian markets, providing exceptional service while supporting sales, order processing, and long-term customer relationships. The ideal candidate will have strong communication and organizational skills, experience working with international customers, and the ability to manage multiple priorities in a fast-paced environment. Experience within the heavy equipment, construction equipment, aftermarket parts, or export industry is highly desirable. Key Responsibilities Serve as a primary point of contact for customers and distributors throughout the Europe and Asia regions . Respond promptly and professionally to customer inquiries regarding products, pricing, availability, orders, and delivery status. Prepare and process customer quotes, sales orders, and related documentation accurately and efficiently. Follow up on open quotations and customer inquiries to support sales opportunities and increase customer satisfaction. Coordinate with Sales, Warehouse, Logistics, Accounting, and other internal departments to ensure orders are processed and shipped accurately and on time. Provide customers with updates regarding order status, backorders, availability, shipping, and other order-related matters. Assist customers in identifying appropriate replacement parts and product solutions using CTP's catalogs and internal systems. Develop and maintain strong relationships with existing international customers while helping identify opportunities to expand business within assigned accounts. Support the sales team with customer follow-ups, account management, and business development activities throughout Europe and Asia. Maintain accurate customer information, pricing, quotations, order details, and communications within company systems. Assist in resolving customer concerns, order discrepancies, returns, and other service-related issues. Communicate effectively with customers across different countries, cultures, and time zones. Collaborate with international logistics and export teams when necessary to facilitate customer shipments. Maintain a high level of product knowledge regarding CTP's aftermarket replacement parts and the heavy equipment industry. Perform additional duties and special projects as assigned. Qualifications High school diploma or equivalent required; Associate's or Bachelor's degree in Business, International Business, Sales, Logistics, or a related field preferred . Previous experience in customer service, inside sales, account management, or international sales support preferred. Experience working with customers in Europe, Asia, or other international markets is strongly preferred. Experience in the heavy equipment, construction equipment, tractor parts, automotive parts, industrial parts, or aftermarket parts industry is a plus. Strong verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple customer accounts, orders, and priorities simultaneously. Strong problem-solving and customer-service skills. Comfortable working in a fast-paced, team-oriented environment. Proficiency with Microsoft Office, including Outlook and Excel . Experience with ERP, CRM, or order-management systems is preferred. Ability to work effectively with customers and colleagues from diverse cultural and business backgrounds. Language Requirements Fluent English is required. Additional languages commonly used within the European or Asian markets are highly desirable. Multilingual candidates are strongly encouraged to apply. Preferred Experience Candidates with experience in one or more of the following areas are especially encouraged to apply: Heavy equipment or construction machinery parts Aftermarket replacement parts International customer service or inside sales Export sales and international order processing Caterpillar®, Komatsu®, John Deere®, Volvo®, or other heavy equipment product lines International distributors and dealer networks Skills & Competencies Customer-focused mindset Excellent communication and interpersonal skills International business awareness Sales and relationship-building ability Strong follow-up and sense of urgency Attention to detail and accuracy Organization and time management Problem-solving and conflict resolution Teamwork and collaboration Ability to adapt to changing priorities About Costex Tractor Parts Costex Tractor Parts (CTP) is a global supplier of high-quality replacement parts for heavy equipment. With an extensive product offering and an international customer base, CTP serves customers and distributors around the world while maintaining a strong commitment to quality, availability, and customer service. The Customer Service Representative - Europe & Asia will play an important role in strengthening CTP's relationships with customers in these key international markets and supporting the company's continued global growth

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Pay:

From $20.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person