Client Service Representative, Receptionist

About the Role FD National is seeking a Client Service Representative (CSR) to join our Service Team as the first point of contact for clients, carriers, and visitors. This role plays a critical part in delivering a professional and responsive client experience while supporting the day-to-day coordination of service requests across the team. This position is ideal for someone who is organized, personable, and thrives in a fast-paced, client-facing environment. Key Responsibilities What You'll Do Answer incoming calls and assist clients in a professional, friendly manner Assign and route service requests to the appropriate team members Handle simple requests in real time, including ID cards PCP changes Physician searches Benefit summaries Demographic updates Invoice requests Primary contact updates Basic group changes and premium rate questions Respond to secure messages and follow up as needed What We're Looking For Customer service or receptionist experience Strong communication skills and a positive attitude Organized and able to multitask Comfortable in a fast paced environment

Bilingual, English and Spanish Preferred:

Experience working with a CRM or ticketing system (HubSpot a plus) Familiarity with employee benefits (medical, dental, vision, FSA/HSA) Experience in an insurance agency, brokerage, or healthcare-related environment

What We're Looking For Professional & Client-Focused:

Creates a strong first impression and delivers a high-quality client experience

Organized & Accountable:

Keeps track of multiple requests and ensures nothing falls through the cracks

Responsive:

Acts with urgency and follows through on tasks in a timely manner

Collaborative:

Works closely with team members to support overall service delivery

Clear Communicator:

Communicates effectively with clients and internal teams

Pay:

$16.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

customer service or client facing: 1 year (Required)

Language:

English and Spanish (Required) Ability to

Commute:

Miami, FL 33126 (Required)

Work Location:

In person