Customer Service Representative

Customer Service Representative

Job Description:

As a Customer Sales Representative at Propel Aviation Sales and Services, you will play a pivotal role in ensuring seamless communication with customers whose aircraft are undergoing service. Your responsibilities will include, but not be limited to: Communicating with

Customers:

Serve as the primary contact for customers requiring aircraft maintenance services. Keep customers informed about maintenance status, including any delays or changes. Deliver a proactive, personalized service experience to private and business aviation clientele.

Providing Cost Estimates:

Researching parts as needed to complete repairs. Generate accurate cost estimates for maintenance services. Explain the cost breakdown and potential additional charges.

Scheduling Maintenance:

Coordinate with customers to schedule maintenance appointments, ensuring minimal disruption to operations. Provide clear instructions for drop-off, pick-up, and preparatory steps.

Addressing Customer Inquiries:

Respond promptly and professionally to inquiries via various channels. Provide comprehensive answers about procedures, timelines, and pricing. Coordinating with

Maintenance Teams:

Liaise with maintenance technicians to ensure customer requirements are met. Communicate customer instructions and facilitate collaboration.

Resolving Issues:

Act as a mediator in resolving customer concerns. Listen to feedback, address complaints promptly, and uphold service quality standards.

Maintaining Records:

Keep accurate records of all customer communications. Update customer profiles for efficient follow-up.

Promoting Additional Services:

Identify opportunities to upsell additional services based on customer needs. Provide information about service packages, promotions and programs, and upgrades.

Continuous Improvement:

Seek feedback from customers to identify areas for improvement. Participate in training programs to enhance knowledge and skills. Invoicing/Collections After maintenance services are rendered, you'll be responsible for creating and sending invoices to clients. Work closely with pilots, crews, and fellow employees. Assist pilots and passengers with a variety of needs, as well as record guests' needs in a professional manner. Maintain a neat work area at all times, including the front desk and lobby. Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.

Job Requirements:

High school diploma or equivalent. Strong attention to detail and organizational skills. Basic knowledge of aircraft components and systems. Excellent communication skills, both written and verbal, to effectively liaise with aircraft owners/operators. Experience in purchasing and quoting, preferably in the aviation industry. Ability to manage multiple projects simultaneously with exceptional follow-up. Excellent interpersonal, verbal, and written communication skills. Willing to work varied hours, including weekends, holidays and occasional overtime as needed. Customer service experience a plus. Positive team player, highly motivated self-starter with demonstrated leadership qualities. Answering customer questions/inquiries and resolving issues as necessary Aviation experience preferred Now (Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of ) Now Job Info Location MIAMI, Florida, USA Type Permanent Salary Range $18.00 - 27.00 Company Details Propel Aviation Sales and Services 13955 SW 127th Street Homestead, Florida 33186 USA propelaviation/ 1 Open Job Available Propel Aviation Sales and Services Propel Aviation is a premier aviation services company dedicated to providing comprehensive solutions for aircraft owners, operators, and enthusiasts. With a focus on excellence and innovation, Propel Aviation offers a wide range of services including...

Benefits:

• Top-tier, competitive pay (based on experience)
• Full-time, part-time, and contract opportunities
• Day & evening shifts available
• Clean, professional shop environment
• Real opportunity for advancement as we scale

Supported Manufacturers:

Falcon. Citation, Cessna, Caravan, King Air