Front Desk/Customer Service

We're looking for a Front Desk Assistant, Monday- Friday 8:30 pm-3:00 pm, Saturdays or Sundays 7 am - 2pm To help the Neighborhood Tennis Director and ease our Training Center Operations and administrative tasks at our Coral Gables location. The role is focused on ensuring excellence of service at our front desk, creating a smooth experience for our customers and players. Responsibilities include but are not limited to: Assisting the Director, Training Center Operations, in performing clerical functions including typing, filing, handling of incoming and outgoing department correspondence, program forms, maintaining player files, updating Tennis Director System, maintaining player database, copying and other daily clerical duties, Concierge duties to include outstanding customer service, coordinating the overall player experience at the Neighborhood Tennis, Monitor and control guest access. Administer player and guest check-in for Neighborhood Tennis with full knowledge of policies and procedures, Maintaining the overall appearance and cleanliness of the check-in and front office area. Assist in the organization of events conducted at the Neighborhood Tennis (camps, meetings, competitions, etc.). Maintain communication with coaches and admin; scheduling of courts. Communicate verbally and in writing with other USTA staff and customers as directed by the Director, Training Center Operations. Assist Manager, Coach and Player Services with camp/trips administrative support.

Qualifications:

Previous customer service experience. Strong communication, interpersonal and problem-solving skills. Excellent command of MS Office (Word, Excel, PowerPoint), and Google Suite Strong organizational skills. Excellent writing skills and ability to draft correspondence. Ability to interact with all levels of management. Professional demeanor. Ability to work flexible hours on short notice, including weekends and holidays if required. A valid driver's license and clean driving history. Experience working with/supervising youth. Must be able to commute to Coral Gables. Communication method(s) used: Email Phone In person

Work Remotely No Job Types:

Full-time, Part-time Pay:

$14.00 - $15.00 per hour

Benefits:

Flexible schedule

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office:

1 year (Preferred)

Customer Service:

1 year (Preferred)

Work Location:

In person