Role Overview The Client/ Neighbor Advocate builds supportive relationships with clients/ neighbors to help them set goals, assign actionable tasks, and connect with mentors and external non-profit resources to achieve long-term self-sufficiency.

Key Responsibilities:

Relationship Building & Mentorship Build Trust:

Establish strong, empathetic, and professional relationships with clients/ neighbors.

Provide Guidance:

Serve as a consistent coach throughout the self-sufficiency journey.

Match Mentors:

Connect clients/ neighbors with community mentors for additional personal support

Goal Setting & Accountability Develop Plans:

Interview and collaborate with clients/ neighbors and partner non-profit agencies to create customized self-sufficiency roadmaps.

Assign Tasks:

Break down long-term goals into manageable, step-by-step weekly tasks.

Monitor Progress:

Meet regularly to review task completion and celebrate milestones.

Problem Solve:

Help mentors as well as clients/ neighbors to identify and overcome barriers to completing their tasks and goals.

Resource Navigation & Partnerships Map Resources:

Maintain a deep knowledge of local non-profit and government programs and resources.

Refer Clients:

Guide and assist clients/ neighbors to apply for external services like Social Security, food, childcare, healthcare, Disability, Life Skill courses, etc...

Coordinate Care:

Work with partner agencies to ensure seamless support without gaps.

Required Qualifications Experience & Education:

Bachelors Degree in Human Services with 2+ years experience or 5+ years experience in human service non-profit, case management, or advocacy roles.

Skills:

Strong active listening, motivational interviewing, and relationship-building abilities.

Knowledge:

Deep familiarity with local Naples community resources and non-profit networks.

Organization:

Excellent tracking, goal-setting, and time-management skills.

Pay:

$55,000.00 - $58,000.00 per year

Benefits:

403(b) Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person