Friday | 7:00 AM
4:00 PM Option 2: Tuesday
Saturday | 8:00 AM
5:00

PM Pay & Benefits Hourly Rate:

$15.00

$22.

00 / hour (Dependent on Experience)

Job Type:

Full-time Financial Security:

401(k) with a fully vested company match from day one

Health & Wellness:

Comprehensive Medical, Dental, and Vision insurance

Tax Savings:

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

Work-Life Balance:

Generous Paid Time Off (PTO) and paid holidays

Perks:

Employee discounts on home services for you and your family

Career Path:

Professional development and clear internal promotion opportunities Job Summary As a Customer Service Representative (CSR) / Scheduler , you will be the face and voice of Paradise Home Services. Operating out of our local office, you will handle inbound inquiries and conduct proactive follow-ups to coordinate technician schedules, book maintenance appointments, and ensure our customers receive seamless, 5-star service.

Key Responsibilities Appointment Booking:

Manage high-volume inbound calls and conduct outbound follow-ups to schedule service, maintenance, and system installation appointments.

Dispatch & Logistics Coordination:

Deliver precise appointment details to field technicians and sales teams to ensure efficient routing and on-time service.

Data Entry & Tracking:

Accurately log call metrics, booking rates, and interaction notes in our dispatching software.

Customer Care:

Connect with homeowners post-service to ensure total satisfaction and uphold Paradise Home Services' high standard of care.

Administrative Support:

Assist with general office tasks, paperwork, and branch support as requested. What We Are Looking For (Qualifications)

Education:

High school diploma, GED, or equivalent experience.

Experience:

1+ years in customer service, call center, or office environments preferred (home services or dispatch experience is a huge plus!).

License:

Valid driver's license.

Work Authorization:

Must be legally eligible to work in the U.S. without sponsorship. Skills for

Success Communication:

Outstanding verbal and written skills—capable of turning everyday inquiries into scheduled appointments.

Tech-Savvy:

Comfortable operating multi-line phones, scheduling software, and standard office tools.

Multi-Tasking:

Ability to juggle phone calls, scheduling grids, and administrative tasks with strong attention to detail.

Reliability:

Punctual and dependable attendance aligned with your assigned shift schedule. Physical Requirements & Environment Standard professional office setting. Ability to operate computers, phones, and peripheral office equipment daily. Ability to sit or stand at a workstation for extended periods. Equal Opportunity Employer Paradise Home Services is an Equal Opportunity Employer. All employment decisions—including hiring, promotion, discipline, or discharge—are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. 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