FIELD CUSTOMER SERVICE REPRESENTATIVE

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FIELD CUSTOMER SERVICE REPRESENTATIVE

Ocala , Florida Customer Service 2026-04-24 See Job Description Click here to start your journey Apply Now More jobs at this location

FIELD CUSTOMER SERVICE REPRESENTATIVE

Ocala, FL, United States Customer Service - Self Storage Manager Ferry Pass, FL, United States Customer Service - Self Storage Manager Pensacola, FL, United States Share About Public Storage Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour Field Customer Service Representative will act as representatives of Public Storage for our customers. These employees support a designated set of properties by making phone calls to confirm reservations, collection calls, and provide customer support. They provide excellent service by answering customer inquiries regarding company properties, products, and services as well as account inquiries. Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following: Provide customers with the highest levels of service and professionalism and ensure customer satisfaction while following Public Storage procedures Engage with customers daily Communicating with existing customers to resolve their rental units and/or payment issues. Initiate and/or answer delinquent customer calls with goal of obtaining full payment.

Perform administrative duties including:

processing customer move outs, complete multiple property walks, and review property camera footage. Adhere to shift schedule and availability for calls, meetings, and training Perform other duties as assigned.

Physical Requirements:

Efficiently take customer calls, communicate verbally with clarity and professionalism. Use a computer with precision and speed: Use a keyboard and mouse comfortably while sitting for extended periods. Ability to transport lift/move items weighing up to 35 pounds. Should be able to walk in/around facilities in outdoor environments, including climbing stairs and opening large doors. Qualification

QUALIFICATIONS /EXPERIENCE/ KNOWLEDGE

Successful candidates may have prior customer service experience from call centers, hospitality, banking, or in the self-storage industry. Excellent customer service and communication skills. Ability to multitask; type while talking and moving from administrative to live calls. Phone and computer proficiency, including Microsoft-based computer programs. Skills in languages other than English are a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

Transportation :

Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available) Additional Information More about Us! Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!

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Promotion:

Subject to change. Offered only on selected units. Subject to availability. Limit one offer per household. This offer applies only to the rental fee. Other restrictions, taxes, and fees, including an administrative fee, apply. See contract for full details. Promotions good for new customers only. Not available on transfers or additional spaces. Pricing subject to change. Reservation required to guarantee price. Actual unit sizes may vary from approximate size estimate and reservations do not guarantee unit availability. Temperature and humidity levels within any storage space including climate-controlled spaces may vary. Please inspect any unit before renting. Online pricing available only for online reservations and rentals. Not sure about the size you need? Don't worry, online pricing discount will be honored for any rental originating from an online reservation.