Not Ready Important Notice About the Application Process This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note: Candidates who complete the AI screening are reviewed first—daily. We strongly encourage you to complete it promptly to ensure early consideration (first come, first served). Expect to receive a prompt from our AI screener shortly after applying. The AI screener helps us streamline the Candidate intake process, but rest assured— you'll still work directly with a Masis recruiter throughout the rest of your hiring journey. Bilingual Front Desk /

Customer Service Representative Pay:

$18.00- 20.00/hour, depending on experience

Schedule:

Monday-Friday Position Type:

Full-Time We are seeking a professional and customer-focused Bilingual Front Desk / Customer Service Representative to join our team. The ideal candidate will have strong communication and organizational skills, a positive attitude, and the ability to provide excellent service in a fast-paced environment.

Responsibilities:

Greet and assist customers, visitors, and employees in a friendly and professional manner. Answer and direct incoming phone calls. Respond to customer questions and provide accurate information. Assist with general front desk and customer service responsibilities. Handle incoming emails, messages, and requests in a timely manner. Schedule appointments and assist with maintaining calendars as needed. Enter and update information accurately in company systems. Maintain organized records, documents, and front desk areas. Assist with basic administrative duties, filing, scanning, and data entry. Communicate effectively with customers and internal team members. Handle customer concerns professionally and escalate issues when necessary. Perform additional administrative and customer service duties as assigned.

Requirements:

Bilingual English/Spanish required. Previous front desk, receptionist, administrative, or customer service experience preferred. Strong verbal and written communication skills. Professional and friendly customer service approach. Basic computer skills, including Microsoft Office and email. Strong attention to detail and organizational skills. Ability to multitask and prioritize responsibilities. Dependable and punctual. Comfortable working in a fast-paced environment.

Compensation:

Starting pay is $18.00 - 20.00 per hour, depending on experience , with a Monday-Friday schedule #

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